We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Most items sold by Hydro Postal Incorporated are covered by the following comprehensive product warranties. If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below.
7 Day Dead on Arrival (DOA) Guarantee
If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at Hydro Postal Incorporated.
1. Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: firstname.lastname@example.org.
2. After Hydro Postal Incorporated has received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. For example if the return shipping fee is 30 USD, Hydro Postal Incorporated will refund the same amount of 30 USD to the customer. If our technical team determines the item is not DOA, Hydro Postal Incorporated will not compensate the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
3. Product returns must be via one of our approved shipping methods; our Support Center can provide you with further details.
15 Day Unconditional Refund Guarantee for Unopened & Unused Items
If for whatever reason you do not want your item within 15 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
Extended Guarantee Notice: For orders placed between the 1st Nov and 30 Dec 2017, customers will have 15 days to return any unwanted items. Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.
15 Day Money Back Guarantee
In the unlikely situation that your product is faulty, you can send it back for a refund or item exchange within 30 days of receiving it. Return shipping reimbursement is not available for this.
To return an item/order, simply follow these simple steps:
Acquire an RMA/Return authorization
RETURN YOUR ITEM
RECIEVE YOUR REFUND
Warranty Exemptions and Notes
1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
2. If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
The customer voids the warranty if customer:
– Flash the firmware of a device or root a device
– Open the body in an attempt to fix the device
– Modify, remove, customize, or swap parts of the product
– Use the device in a way that it is not originally intended for
– Continue to use the item once a fault occurs and causes more damage
3. All returns must first be authorized by Hydro Postal Incorporated upport Team prior to return. Please kindly refer to the following steps in ” How to a request warranty” below. For incomplete warranty requests, Hydro Postal Incorporated reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again Hydro Postal Incorporated reserves the right to refuse any compensation.
4. All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, Hydro Postal Incorporated will offer an alternative solution.
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 7 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3. Hydro Postal Incorporated will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
How to request warranty (return, repair and refund)
If your item has an issue, please first submit a ticket to our Support Center
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
Missing item(s), wrong item(s) or incorrect package sent
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Hydro Postal Incorporated will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
Apparel Return Process
15 Day Money Back Guarantee & Returns process
Within 15 days of receiving the item, if you are dissatisfied with the order, please follow the warranty process and contact our Hydro Postal Incorporated for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Items that can be returned/refunded or exchanged within 15 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken or stained upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn and unused item(s) that have not met your expectations within 30 days of receiving.
We will not accept returns in the following conditions:
1. Items outside the 15 day warranty time-frame.
2. Washed, worn, used or misused items.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
In the apparel business, we may note slight size differences between brands and manufacturers. It is important you check the size chart and size conversion chart on the product before ordering.
If we have shipped you the wrong size by mistake, we will either refund you in full or send you an item with an alternative size (if applicable).
If you chose the wrong size, Hydro Postal Incorporated will offer an exchange or refund for customers, but please note that shipping costs to return the items are at the customer’s expense.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
2. Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
Special Product Warranties
1. This applies to: clothing, shoes, watches & jewelry, flashlights, phone and tablet accessories, drink ware, home gadgets, home decors, party supplies and home textiles.
Returns for the above categories can only be accepted within 15 days from the date you received the item. This is for exchange or store credit only if they arrive damaged, faulty, or are the wrong item. Relevant merchandise must be returned unworn with tags intact along with a completed RMA form.
2. All Hydro Postal Incorporated products are strictly quality controlled prior to dispatch.
3. Please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Hydro Postal Incorporated or any of our promotional channels are exempt from our Warranty and Returns policy.
Returns and Compensation Process
If you have any after sales issues, please contact our Support Center directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to. This following section describes the processing time required upon receiving your returned item. For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability. For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details:
-Wallet refunds will take up to 24 hours to process and appear in your Hydro Postal Incorporated account.
-PayPal refunds may take up to 48 hours to process and appear in your account.
-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries. For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts. Hydro Postal Incorporated is dedicated Customer Service agents will keep you updated on the repairs process via the ticket system.
Lifetime Technical Support
Reliable, helpful and flexible, Hydro Postal Incorporated offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve.
TERMS AND CONDITIONS
For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.
In accordance with Customs regulations customers must provide valid and accurate data . All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide to Hydro Postal Incorporated.
t. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, Hydro Postal Incorporated will not held responsible and will not offer any compensation in such cases.
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Hydro Postal Incorporated can not accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Given the popularity and/or supply constraints of some of our products, Hydro Postal Incorporated may have to limit the number of products available for purchase. Hydro Postal Incorporated reserves the right to change quantities available for purchase at any time, even after you place an order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
Customers can cancel their order at anytime prior to shipping; please contact our Support Center. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Returns policy comes into effect.
Shipping and Delivery
Shipping times displayed on Hydro Postal Incorporated refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond Hydro Postal Incorporated control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Hydro Postal Incorporated cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.
For a smooth delivery and peace of mind, we strongly recommend that customers purchase shipping insurance during the checkout.In the event that your package has a shipping issue, Hydro Postal Incorporated will send you a replacement package free of charge. If the item is no longer in stock, we will offer you a refund option.
Any orders that do not have shipping insurance will not be the responsibility of Hydro Postal Incorporated and the customer takes full liability for their package during the shipping process.
Hydro Postal Incorporated provides information via banners on our site and through newsletters to customers, that provide details of shipping delays due to the Christmas peak season, and encourages customers to order in advance. We can therefore not be held responsible if a customer does not receive their order in time for Christmas.
There may be occasions when Hydro Postal Incorporated confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, Hydro Postal Incorporated will contact customers and offer to cancel the order and refund the purchase cost in full.
We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place. We can ship to PO Boxes via all shipping methods, except for expedited shipping methods, as signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.
Customers are responsible for providing complete and accurate shipping addresses. Hydro Postal Incorporated cannot make changes to your shipping address once a package has been shipped, and Hydro Postal Incorporated is not liable for packages lost due to incomplete or inaccurate addresses.
Hydro Postal Incorporated cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any. Kindly note that shipping insurance does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country.
Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.
All orders reported as “delivered” by shipping companies are considered delivered. Hydro Postal Incorporated cannot be made liable of non-delivery in this case.
If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, Hydro Postal Incorporated cannot be held liable if a package is returned.
Whatever the customer orders is what we ship. We can not be held liable for the customer receiving the wrong item if they placed the wrong order.
All non-receipt of orders must be reported within 3 months from the date we ship the item to you, for Latin America this deadline is extended to 4 months for postal deliveries. This applies for flat rate shipping, priority mail and standard shipping methods. All expedited delivery issues must also be reported within 3 months from the shipment date. After this time we will no longer be able to investigate and no compensation will be offered. Please note that this policy does not apply to packages sent via expedited shipping methods that are shown as delivered on the shipping company’s tracking website.
Exchange and Returns (30 Day Money Back Guarantee)
If when you receive your product(s), you are not completely satisfied you may return the items, within 15 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.
You must first contact us and be in receipt of a return merchandise authorization (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded.
The money back guarantee does not cover volume/wholesale and customized orders.
Return shipping fees are paid for by the customer. We are in general unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense.
Hydro Postal Incorporated and/or the seller will act in accordance with the warranty as provided by the platform when and only when damage is in connection with the products valid and confirmed manufacturing defects. Hydro Postal Incorporated and/or the seller will not be held liable for any damages resulting from customers improper use,personal negligence,and other reasons that do not attribute to product defects.
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately using Hydro Postal Incorporated helpline (800)965-0023.
While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on Hydro Postal Incorporated that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
Hydro Postal Incorporated reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
Prices and availability of items are subject to change without notice. The prices do not include V.A.T, import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.
Although Hydro Postal Incorporated will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff or Hydro Postal Incorporated may, for example, include any of the following:
Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time lines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.
Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
Excessive number of complaints compared to the total purchase value history.
For such behavior, complainants may be advised and formally notified of the following:
Their language is considered offensive, abusive, threatening, and wholly unacceptable.
They must refrain from using such language, intimidation, and threats.
There will be no further exchange of correspondence on the matter if they persist with this behavior.
Hydro Postal Incorporated reserves the right to no longer accept orders from the customer in the future without further notice.
Complaint Escalation process
This process applies strictly to Customer Service issues. For separate legal issues such as copyright, please contact our legal team at email@example.com
If the customer is dissatisfied with the solution offered by our Customer Service, the customer may contact our Ticket Supervisor by submitting a new ticket in “submit a formal complaint” section as follows:
All complaints will be answered within 24 hours except on weekends and public holidays.
Note: Live Chat and telephone services are exclusively pre-sale channels. We do not resolve after sales complaints over Live Chat or via phone.
Conditions Of Use
All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by Hydro Postal Incorporated are protected by international copyright laws.
License and Site Access
Hydro Postal Incorporated grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from Hydro Postal Incorporated.
Following initial registration, customers are added to our mailing list featuring special deals, coupons and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.
Hydro Postal Incorporated collects information in different ways from Visitors and Members who access the various parts of our Services and the network of Web sites accessible through our Service. We use this information primarily to provide a customized experience as you use our Products and Services and generally, do not share this information with third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.
Hydro Postal Incorporated Collect(s) information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey.
When ordering or registering on our site, as appropriate, you may be asked to enter the following: your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
Hydro Postal Incorporated Members may be asked to provide certain personal information when they sign up for our Products or Services including name, address, telephone number, billing information (such as a credit card number), and the type of personal computer being used to access the Services. The personal information collected from Members during the registration process is used to manage each Member’s account (such as for billing purposes). This information is not shared with third parties, unless specifically stated otherwise or in special circumstances.
However, in instances Hydro Postal Incorporated and a partner jointly promote our Services, Hydro Postal Incorporated may provide the partner certain personal information, such as the name, address, and username of persons who subscribed to the Services as a result of the joint promotion for the sole purpose of allowing us and the partner to assess the results of the promotion.
In this instance, personal information may not be used by the partner for any other purpose. We may also generate non-identifying and aggregate profiles from personal information Members provide during registration (such as the total number, but not the names, of Members). As explained in more detail below, we may use this aggregated and non-identifying information to sell advertisements that appear on the Services.
Affiliate’s, Business Partners and Sponsors
Hydro Postal Incorporated may sell products and services in conjunction with an affiliate, independent contractor seller or non-affiliated partner. To provide Visitors and Members some of these products and services, the partner may need to collect and maintain personal information. In these instances, you will be notified before any such data is collected or transferred and may decide not to use that particular service or feature.
Additionally, Hydro Postal Incorporated partners may have advertisements or co-branded Web Pages that are cosponsored by an affiliate, independent contractor seller, or non-affiliated partner. Our company may share non- identifying and aggregate information (except as described above), but not personal information, with such partners in order to administer the co-branded products or services offered.
Hydro Postal Incorporated may display our online advertisements. In those cases we share aggregated and non-identifying information about our Visitors and Members collected through the registration process as well as through online surveys and promotions with these advertisers.
Additionally, we use this aggregated and non-identifying information to deliver tailored advertisements or joint ventures. For instance, an advertiser or joint venture company tells us the audience they want to reach and provides us an advertisement tailored to the audience. Based upon the aggregated and non-identifying information we have collected, we may then display or send the advertisement to the intended audience.
Hydro Postal Incorporated does not share personal information about its Visitors or Members with these advertisers or joint venture companies.
When Visitors or Members send email inquiries to Hydro Postal Incorporated, the return email address is used to answer the email inquiry we receive. Hydro Postal Incorporated does not use the return email address for any other purpose and does not share the return email address with any third party.
Hydro Postal Incorporated may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of products and services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Participation in our customer surveys is voluntary. We may take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other customers we may have to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you and to develop new services and products. This aggregated, non-personally identifying information may be shared with third parties.
It is Hydro Postal Incorporated policy not to use or share the personal information about Visitors of Members in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
Any of the information Hydro Postal Incorporated collects from you may be used in one of the following ways:
- • To personalize your experience
(your information helps us to better respond to your individual needs)
- • To improve our website and your shopping experience
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- • To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- • To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- • To administer a contest, special promotion, survey, activity or other site feature
- • To send periodic emails
The email address you provide for order processing, may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Hydro Postal Incorporated may disclose personal information about Visitors or Members or information regarding your use of the Services or Web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: credit agencies; collection agencies; merchant database agencies; law enforcement, or to satisfy laws, such as the Electronic Communications Privacy Act, the Child Online Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or Terms Of Service, or other user policies; to operate the Services properly; or to protect our company and our Members.
Use of “Cookies”
Commitment to Children’s Privacy Act of 1998
Protecting children’s privacy is especially important to Hydro Postal Incorporated. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws. Therefore Hydro Postal Incorporated restricts our site to persons eighteen years or older.
Declaration of Use
Customers are responsible for their own username and password safety and security on Hydro Postal Incorporated website, hydropostal.com. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.
That said, we do implement a variety of security measures including offering the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Our servers and website are security scanned and fully verified externally by McAfee Secure from Symantec on a daily basis to protect you online. Click on the certificated seal to learn more. For more information, please visit our Secure Shopping page.
At some Web sites, you can purchase products and services or register to receive materials, such as a newsletter, catalog or new product and service updates. In many cases, you may be asked to provide contact information, such as your name, address, email address, phone number, and credit/debit card information.
If you complete an order for someone else, such as an online gift order sent directly to a recipient, you may be asked to provide information about the recipient, such as the recipient’s name, address, and phone number. Hydro Postal Incorporated has no control over the third parties’ use of any personal information you provide when placing such an order. Please exercise care when doing so. If you order services or products directly from Hydro Postal Incorporated we will use the personal information you provide only to process that order. We do not share this information with outside parties except to the extent necessary to complete that order.
YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THIS WEB SITE. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THIS WEB SITE FOR ANY REASON. DUE TO THE AGE RESTRICTIONS FOR USE OF THIS WEB SITE, NO INFORMATION OBTAINED BY THIS WEB SITE FALLS WITHIN THE CHILD ONLINE PRIVACY ACT (COPA) AND IS NOT MONITORED AS DOING SO.
Please remember that any information you may disclose in any Member Directory or other public areas of our Web sites or the Internet becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.
Services and Web sites Hydro Postal Incorporated sponsors have security measures in place to protect the loss, misuse, and alteration of the information under our control.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other use.
Any misrepresentations and inaccuracies made in your Notice regarding whether material or activity is infringing may expose you to liability and damages. Courts have found that you must consider IP defenses, limitations or exceptions before sending a Notice. If you are unsure about the meaning of this policy, please consult an attorney for further clarification.
If you have a good faith belief that an intellectual property right has been violated on Hydro Postal Incorporated, you can submit a statement of alleged IP infringement. This statement must clearly contain all of the following information:
● The full name of the intellectual property owner
● The name of the company you represent)
● Your address (including City, State and Zip Code)
● Your contact email address and telephone number
● A detailed and full description of the intellectual property rights you claim are infringed
● An explanation of the alleged infringement and its location on Hydro Postal Incorporated’s website
● A declaration that you have a good-faith belief that an IPR has been violated
● A statement that the information in your Notice is correct to the best of your knowledge
● A declaration that you will indemnify Hydro Postal Incorporated from/against any claims, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) which Hydro Postal Incorporated may incur in connection with the restriction of the account identified in this notice
please click here to download the infringement statement (Notice) file, complete all of the required information carefully, affix your signature on it and send a clear scanned copy to our IP control email address: firstname.lastname@example.org
Please note that this email should be used only for legal issues and not for any pre-sale, order tracking or after-sale issues. For these issues, please contact us via our Support Center, our representatives will be more than happy to help you there.
Intellectual Property Rights (IPR)
As an online seller, Hydro Postal Incorporated acts in good faith and has developed a robust Notice and Take-down Policy to protect the respective Intellectual Property Rights (IPR) of third parties and consumers. It is our stated policy to respond to clear notices of alleged IPR infringement. As intellectual property owners are ultimately responsible for protecting their own intellectual property, and Hydro Postal Incorporated is not a legal expert in IPR matters, we need your help in identifying what you believe may potentially infringe your IP rights.
Hydro Postal Incorporated Reserves the right to revise, amend, or modify this policy, our Terms Of Service agreement, and our other policies and agreements at any time and in any manner, by updating the policies laid out in this contract.
Customer Contractual Acceptance
If you do not meet the requirements to enter into legally binding contracts, you are not an eligible customer of Hydro Postal Incorporated, and you may not continue with this contract or onto any other URL of our website application, hydropostal.com. For more information about how to become an eligible customer of Hydro Postal Incorporated, click here.